Refund Policy

1. Our Paid Products

• Professional Horoscope Profile — ₹999 (INR) or $11.99 (USD), a one-time payment. The profile is created and its shareable link becomes live immediately after payment. Valid for one year; renewal is a separate, optional one-time payment.
• Astrologer Directory Listing — ₹2,999 (INR) or $49 (USD), a one-time payment. The listing goes live in the public directory immediately after payment. Valid for one year, after which it expires automatically unless you renew it.

2. Digital Goods — Immediate Delivery

Because access is granted immediately upon payment, our paid products are generally non-refundable once the profile or listing has been created and made live. There is no subscription or recurring charge involved, so there is never an automatic renewal charge to refund.

3. Failed or Non-Delivery

If your payment succeeded but the profile or listing was not created or activated because of a technical fault on our side, we will either complete the delivery or, if you prefer and it genuinely could not be delivered, issue a full refund. Contact us with your order reference and we will investigate promptly.

4. Duplicate or Erroneous Charges

If you were charged more than once for the same product due to a technical error, or charged in error, the extra amount will be refunded in full once verified.

5. Consent to Immediate Performance

Where a statutory "cooling-off" or withdrawal right would otherwise apply (for example, for certain consumers in the EU/UK), by completing your purchase and receiving immediate access you expressly request immediate performance and acknowledge that the right to withdraw does not apply once the digital service has been fully delivered.

6. How to Request a Refund

To request a refund under this policy, email admin@jagannathahora.com with your order or payment reference and a short description of the issue. Write from the email address on the account the purchase was made for, or — if you renewed someone else's profile on their behalf — from the address you used to make that payment. We may ask for a little more detail to satisfy ourselves the request is genuine before issuing a refund. Where a renewal paid for by someone else is refunded, the additional year that payment bought is reversed. We aim to respond within a few business days.

7. How Refunds Are Processed

Approved refunds are issued to the original payment method through Razorpay. Once initiated, it typically takes about 5–7 business days for the amount to reflect, depending on your bank or card issuer.

8. Contact

Questions about refunds? Reach us at:

• ASTROZONE (OPC) PVT LTD (operator of jagannathahora.com)
• Registered office: #1221, 3rd Cross, Gandhi Bazaar, Hassan, Karnataka, India – 573201
• Email: admin@jagannathahora.com
• Phone: +91 84313 13232 / +1-864-207-0289